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Original topic:

I have not as far as I remembered ever used the Samsung Members App on my A40. but suddenly I find I have been banned!

(Topic created on: 27/02/21 17:57)
jbafalcon100
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Galaxy A Series

So what gives? I have not as far as I remembered ever used the Samsung Members App on my A40. but suddenly I find I have been 'permanently banned' due to a 'Policy Violation' OMG!!!!.

I've done nothing! Not logged in on my A40 but obviously can on my PC as I would not be typing this.

Are people banned for NOT using an App? Not sure I ever will but it seems I have been banned from that option anyway! As it does not say what 'Policy Violation' I am supposed to have violated how are you supposed to correct it.

Suggestions?

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1 Solution


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Solution
blueberry_cheesecake
Troubleshooter
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Galaxy A Series

@jbafalcon100 

 

hello

 

-you may try reinstalling the app

-clear data (head to Setings → Apps → Members app → Storage → clear data)

-re enter your Samsung Account

-else, please file a report to Samsung Account Team

via this link

 

cheers 😉

 


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************

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2 REPLIES 2
Solution
blueberry_cheesecake
Troubleshooter
Options
Galaxy A Series

@jbafalcon100 

 

hello

 

-you may try reinstalling the app

-clear data (head to Setings → Apps → Members app → Storage → clear data)

-re enter your Samsung Account

-else, please file a report to Samsung Account Team

via this link

 

cheers 😉

 


 (\_/)
(='.'=)
(")_(")
*****************************
blueberry cheesecake so delicious
*****************************

View solution in context

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jbafalcon100
First Poster
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Galaxy A Series

I deleted the Data and am pleased to confirm the banned message has now gone 😀 I did not have to re-enter my account details either.

Thanks for the help,

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