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Original topic:

how to remove Samsung account from my phone I am selling

(Topic created on: 12/04/21 02:04)
BIBURYBILL
Explorer
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Galaxy A Series
I have bought a new A21s and Samsung say remove old device from Samsung account how do I do this ?thank you
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4 REPLIES 4
AsadM
Moderator
Moderator
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Galaxy A Series

Hi @BIBURYBILL 

Hope you're doing well. You can remove your existing devices from your Samsung account by going into the Samsung Members app > Get help > My products > Select your previous phone model > Tap on the phone model at the top of the screen > Tap the bin icon in top right. Hope this helps. 

Anonymous User
Not applicable
Options
Galaxy A Series
Hi there,
factory reset your phone in settings.
this will reset your phone and remove all accounts on it ..
Hopefully this is some help to you.
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BIBURYBILL
Explorer
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Galaxy A Series
Yes thanks that fixed my problem
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MagsMcLean
Apprentice
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Galaxy A Series

I'm trying to remove the Samsung account from my mum's old Galaxy Ace, so that I can do a factory reset and pass the phone on.

I've removed the phone from the Samsung account (using the laptop) but I cannot remove the account from the phone - when I enter the password (which IS correct) it comes back with 'processing failed' - same message before and after I accessed the Samsung account on the laptop.

Can't do a factory reset without removing the Samsung account. Can't remove the account because 'processing failed'. I have manually deleted every single bit of data from that bloody phone, but my mum's email address is still there so I'm not comfortable with passing it on so any ideas??

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