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Original topic:

How do I complain direct to Samsung

(Topic created on: 18-04-2022 08:52 PM)
Bru3349
First Poster
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Galaxy A Series
I am waiting for my phone and cannot speak  to anybody directly  at Samsung 
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5 REPLIES 5
Glenntech
Samsung Maker ★
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Galaxy A Series
What's the problem you have. Possibly someone may be able to help with your issue here.
Otherwise all you can really do is explain to customer support that you wish to escalate your complaint and speak to a manager
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Bru3349
First Poster
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Galaxy A Series
Orderd phone 4/4/2022 delivery due tomorrow have heard nothing, have to spoken to customer support, and they won't escalate ......just getting no information from samsung
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bibbin
Explorer
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Galaxy A Series
Ask to speak to customer retentions department, they should be able to help.
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nico81arg
Navigator
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Galaxy A Series
You can't, you can only deal with their horrendous customer service.
Juat cancel the order and place a chargeback.
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Members_4OV0q6G
First Poster
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Galaxy A Series

Ha I tried that and they kept me waiting so long (an hour) that I gave up

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