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Original topic:

Help needed!

(Topic created on: 17-11-2021 12:36 AM)
Leo_sh
First Poster
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Galaxy A Series

Hi hi! I had to make a new account just to ask this, my Samsung A11 has not been charging,I tried all methods likeholding down onto the power button, unplugging it then plugging it again, etc.

I don’t know what’s going on with my phone? If someone could help I’d really appreciate it!

4 REPLIES 4
LiquidSnake
Hotshot
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Galaxy A Series
I would suggestion sending the phone to a samsung repair store OR take the phone to a local phone repair shop near you and hopefully, they can easily fix this issue 🙂. Hope this helps! 😊
Leo_sh
First Poster
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Galaxy A Series

Thank you! I’ll try doing that!

BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

Hi @Leo_sh 

 

Please try another cable and brick if you can as yours may have failed.

Also by using a torch take a look in the charging port to see if lint / debris has built up in there which maybe hindering the connection for charging.

Do use a Samsung Experience Store  / Samsung Service Centre for support but not just any local repair shop as work carried out by an unauthorised engineer can void your 2 year manufacturing warranty. 


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

LiquidSnake
Hotshot
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Galaxy A Series
No problem! If my tip helped, could you please click the 3 dots on my comment and select solution? Thanks! 🙂