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Original topic:

Headphone jack not working

(Topic created on: 11/03/19 22:03)
Cincitis
First Poster
Options
Galaxy A Series

I have a Samsung Galaxy A6+ and I have an issue with my headphone jack. When I plug in any headphones the sound is only coming from the left headphone and the microphone is not working on the headphones.

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3 REPLIES 3
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy A Series

Using a torch can you check inside the Jack to see if any debris is inside @Cincitis 

 

Also as a process of elimination can you try your headphones in another phone and another set in your phone.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Cincitis
First Poster
Options
Galaxy A Series

There is a lot of dust in the headphone jack but I cant clean it out. 

Yes I tried the headphones with other phones and on all of them the headphonss work normaly.

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BandOfBrothers
Superuser I
Superuser I
Options
Galaxy A Series

Ok then it could be the debris inside the headphone Jack port.

 

I wouldn't recommend to go digging about in there as you could cause further damage and issues.

 

Don't use pressurised air as blasting it could sent dust further up into the phone and under the display.

 

Can you get to a Samsung Experience Store or Samsung service Centre for assistance   @Cincitis 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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