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Original topic:

Headphone jack not working

(Topic created on: 11-03-2019 04:18 PM)
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Cincitis
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I have a Samsung Galaxy A6+ and I have an issue with my headphone jack. When I plug in any headphones the sound is only coming from the left headphone and the microphone is not working on the headphones.

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3 REPLIES 3
BandOfBrothers
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Using a torch can you check inside the Jack to see if any debris is inside @Cincitis 

 

Also as a process of elimination can you try your headphones in another phone and another set in your phone.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Cincitis
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There is a lot of dust in the headphone jack but I cant clean it out. 

Yes I tried the headphones with other phones and on all of them the headphonss work normaly.

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BandOfBrothers
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Ok then it could be the debris inside the headphone Jack port.

 

I wouldn't recommend to go digging about in there as you could cause further damage and issues.

 

Don't use pressurised air as blasting it could sent dust further up into the phone and under the display.

 

Can you get to a Samsung Experience Store or Samsung service Centre for assistance   @Cincitis 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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