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Google Play Integrity

(Topic created on: 08-06-2024 04:33 AM)
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HG18
Journeyman
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My new Samsung A15 is failing both Device and Strong Integrity. This has locked me out of my favourite game. Clearing the Google Play Store cache temporarily fixed the issue but it returned when I re-downloaded Ingress.

This is supposed to only apply to jailbroken & rooted phones.

I haven't altered the device in any way (I wouldn't know how). I'm using standard OS and don't have a custom ROM or an unlocked bootloader (whatever that means). 

It's the latest version of Android, it's marked as an official device, Play Store is up to date.

The only thing I can think is that I ported some data over from an iPhone when I switched.

Can anyone help?
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4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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First try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

To see if that helps @HG18 

Another troubleshooting step is > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 

Let us know how you get on. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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HG18
Journeyman
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Thanks @BandOfBrothers - this didn't work but I appreciate you offering me real things to try nonetheless! Android just brushed me off. 

BandOfBrothers
Samsung Members Star ★★
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Sorry this didn't help @HG18 😬 

Have you sent this as feedback via the Samsung Members App  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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HG18
Journeyman
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Not yet, but Samsung Support suggested I speak to Google 😂 - three official support channels and you remain by far the most helpful! I may try a factory reset and if that doesn't work I guess I'll just have to accept I can't use that app anymore! 

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