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Google issues

(Topic created on: 30-07-2023 11:49 PM)
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simongr
First Poster
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My google drive and wallet and play are
 Inaccessible. Started with wallet which wouldn't let me in. Googlr advised all the usual restart clear data and cache then remove account and add it back. That resulted in loss of account which I can only partially retrieve. Phone is A13 and OS is 12.
Any ideas or similar experience? I can use Google normally on a34 which I've had to buy to replace and on a second phone.
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BandOfBrothers
Samsung Members Star ★★
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Try clearing the phone's System Partition Cache Files Section which is a generic troubleshooting step @simongr 

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

Troubleshoot when you can’t open the Play Store app on your phone seems to point to most of what steps you've already taken.

A last resort could be backing up and factory resetting however there's no guarantee this would resolve the issues your facing. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "