Support

Open search

Gallery plays video but is unable to share it

Highlighted
First Poster

The video comes up in the gallery as a '!' with a grey background with a length of zero seconds but still let's me play the whole video but I am unable to share it. I've tried downloading the video a couple of times but it's the same thing? Is this able to be fixed or is the video just broken?

3 REPLIES 3
Highlighted
Moderator
Moderator

Hey @Thrwwy ,

 

are you able to tell me where is the video saved and is this affecting any other files/videos or only this one? What is the video format? 

Highlighted
First Poster

The video is saved in internal storage,  this is the only video in my gallery like this and the video format is mp4.

Highlighted
First Poster
@TessM
Top Liked Authors