Hello
Yesterday I received my Galaxy A71 but I noticed a defect that I cannot identify if it is hardware or software.
When the brightness is between 10 ~ 20%, any gray image or even the dark mode of Whatsapp, some yellow spots appear on the right side of the screen and on the bottom.
This behavior only occurs at low brightness. Above 25%, none of this happens.
I plan on sending my device for exchange, since I am still within the 7 days of exchange with the store.
Has anyone ever experienced this?
Example:
This defect is affecting ALL units of the Galaxy A71 and S10 Lite. No exception. Probably due to the super amoled plus display. My A71 is from a recent batch of 05/2020, and it came with the defect. All new A71 also have the same defect. Some users of the S20 with dynamic amoled also have a similar defect, but the discoloration is green. The feedback is that even after updating the S20 to fix this problem, the problem continues. In some cases the problem has been minimized, but it still exists. This is a hardware defect! No software updates can fix it. There is also another problem with the A71. When you slide dark images (mostly black) with low brightness, a bluish drag follows the image. Samsung is trying to HIDE the problem, as few customers notice the defect and request a warranty. And if everyone becomes aware of the problem, and requests a change of screen or device, the damage to Samsung would be astronomical. Except that everyone who has their unit replaced, or the screen replaced, receives the new device with the same defect. And Samsung continues to manufacture new units with the same defect. It's impressive! And Samsung's attendants for a change, also always appear totally uninformed and unprepared. Before purchasing, I asked technical support if this defect widely reported by users of the A71 was a problem that affected all units, or were isolated cases. The attendant did not answer my question, and just said that I shouldn't worry, and I could buy peacefully because, if the device had such a defect, Samsung would do the repair. Now I ask: Who buys a cell phone thinking about repair? But OK. I really wanted this phone and decided to take a chance. As soon as I received it, I took the test and found the defect. The best way to test is to put a dark gray image on full screen, reduce the brightness to 5% or 10%, and go to a dark room for easy visibility. I contacted and requested the warranty. I said in the email that I wanted to replace the device with a new one without this defect. And the answer I got is that Samsung only does the repair, and does not change the device. And the exchange is the store's responsibility. Then I ask: What is the point of exchanging with the store, if so many users are reporting that they have already exchanged the device for a new one, and it also had the same defect? I also saw some gringos complaining that their units had been replaced or the screen replaced, and he returned with the same defect. I don't want to send my brand new device in for repair. A device that undergoes maintenance is hardly ever assembled with the same care as a new device. Sometimes they are scratched, or badly glued. They come back with several other problems. Samsung needs to speak up! And offer a valid solution! Update does not solve, as it is an engineering defect of the screen! They are trying to hide the vices of these devices in order not to assume the responsibility and the costs of repairs. Apart from the irresponsibility of continuing to produce and sell these damaged devices!
I ordered the exchange with the store and guess what? In addition to the same defect on the screen, the new one has a serious battery drain problem, around 50% at night, in idle mode, with no use. I will try to return and get a refund. For those who want to check if your device has this defect, just put the gray image below in full screen. Go to a totally dark room, and decrease the brightness, until it is between 5% and 10%.
