Guys im really frustrated with whats happening with my Galaxy A71 phone..anybody out there facing the same problem or know what i can do, please help
My Galaxy A71 is less than 14 days old and its the second one within that those 14 days having the same issue,
The microphone will randomly stop working out of nowhere. I wont be able to hold phone calls, record voice, record videos with sound or anything that needs sound input. When this happens the headphone jack will also stop working. Any playing sound will come through the loud speaker not any connected earphones. I thought it was the earphones so i put them on other devices and they work and these are original 3.5mm Samsung earphones that came in the box with the phone. I plugged in 3 other earphones that work and still no sound came to these earphones.
At this point the only way to temporarily fix the problem is to restart the phone. After restarting the phone the device will work normally for not more than 1 hour then the problem starts again.
There is no dirt in the headphone jack or microphone hole. No water or dust has entered neither has the phone fallen down.
I returned the phone to the supplier as it was still under warranty and got a new one, the new one worked normally for 2 or 3 days and the problem started again.
I have reported the problem to samsung via the members app 4 times and all they give me are the same troubleshooting steps that solve nothing. I have factory reset the phone 2 times it will work for a few hours then start again.
This is clearly a software problem because it goes away after a restart and i have realized there are other Galaxy A71 users in other communities globally facing the same issues
Fact is @StrikingPeace you shouldn't have to be troubleshooting so soon into owning a new phone.
I know this is your 2nd phone and you've been very unlucky to be faced with the same issue but if this was my situation I'd have it swapped out ASAP and or choose a different model.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.
Hello friend, I started havig the same problem on my A71 about two months ago, in April 2021, after some software update came out. I have the phone for First like you said my microphone stopped working from time to and i couldn't take calls, noether the other line heared me, nor did i hear them. Since my bluetooth earbud broke i started using Samsung earphones and noticed this issue. Didn't know it was related until i read this and restarted my phone. So it is definetly a software problem. Maybe another update will fix this.
After the latest software update i did a few days ago, when the bug occurs now my media speaker won't work, alongside the mic and the earpeace speaker. Good job Samsung.. oh and the bugs are more frequent now 😂