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Original topic:

Galaxy a71 battery issue

(Topic created on: 03/04/21 23:28)
yeet
Apprentice
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Galaxy A Series
Hello, recently I've been having problems with my Galaxy a71 where I could be on any battery percentage and my phone all of a sudden dies, and it will charge itself while it dies. Does anyone have a solution to this problem?
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4 REPLIES 4
Mitzzz999
Smooth Operator
Options
Galaxy A Series
Back Up your phone and do a hard reset and make sure you're on the latest firmware.
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Aklima
Smooth Operator
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Galaxy A Series
Hi,
If u have warranty left please have it replaced. If the phone charges without the charger then u should have it replaced as it's faulty.
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yeet
Apprentice
Options
Galaxy A Series
How do I do that? When I try I hold down volume up and power button and it just vibrates and boots up normally, I've tried plugged in and not plugged in
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Mitzzz999
Smooth Operator
Options
Galaxy A Series
Does the phone always reboots constantly? If you have time while it's on you can go to...

Settings
Accounts and backup
Reset (at bottom)

That will be a hard reset

If the phone works OK after that then see how it goes... if its still messing around then go through warranty repair like Aklima advised. Normally when anyone has to go through a warranty repair you would be asked to try certain methods to see if it solves the issue.
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