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Galaxy A71 apps crashing

(Topic created on: 01-01-2021 06:26 PM)
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Eranga81
First Poster
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I use the apps such as Skype, Zoom and Whatsapp for my online tuition classes. Since about one week time I am experiencing crashing of all these apps in the middle of the conversation. When I reconnect it keeps crashing and gets solved only when I restart the phone. This is very hectic and pls someone give me a long lasting solution.  

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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You could try clearing the cache of those apps @Eranga81 

 

You can do this via …

 

Settings.

Apps.

Choose the app.

Storage. 

Clear cache.

 

As a last resort clear data.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AndrewL
Moderator
Moderator
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@Eranga81: Further to the advice offered by @BandOfBrothers you may also wish to check for any available updates for the affected apps via the Google Play Store, to see if this helps at all. I'd also recommend using the Recent Apps button to close any background apps while you're connected to Skype, Zoom or Whatsapp, to ensure that this isn't a contributing factor. 

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