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Galaxy A70 fingerprint scanner issue

(Topic created on: 15-10-2019 07:49 PM)
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Khen
Journeyman
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Been using it for more than a week now and I keep having this unlocking problem for like three to five times a day. Screen won't respond regardless of how hard you press your finger on the on-screen scanner area. Will have to press the power button instead to unlock using face recognition. Anyone having the same?

182 REPLIES 182
Bry040
Pioneer
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Do you have a version number on that update please?
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Bry040
Pioneer
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THIS COULD BE BIG NEWS!! The update deletes all fingerprints and asks you to add them again.. 

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Steve_J
Apprentice
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installed and working well !!

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Bry040
Pioneer
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So it seems this one is finally solved!! 

 

Great to have a fix, but this really should behave been tested and working prior to release. 

 

A fully great phone now .

Yannis3
First Poster
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HI

does  anyone have a fix or more info about the green circle effecte ??Sans titre.png

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Steve_J
Apprentice
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I agree - it is now an excellent phone for the money - why buy an S10 etc.

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Bry040
Pioneer
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What is the issue?
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Yannis3
First Poster
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the issue is when you scan your fingerprint There is a ugly green circle effect 

any solution ?

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Lou_JW
First Poster
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I updated with the new software Monday but my finger prints were not deleted? I have removed them myself and re-added but the sensor still does not work to unlock. Any ideas what I am doing wrong here?

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Bry040
Pioneer
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Do you have the build number from  your about/sofware information page?

 

mine ends in ...U3ASI2

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