Galaxy A52 5G Phone Speaker too quiet to hear on calls.

[caitlynleckey]

Recently, while on the phone to multiple people, the sound coming from my top speaker has been so quiet it is almost impossible to hear what the person is saying. I am able to hear perfectly when I put the call on speaker.

I have tried calling *#0*# and the top speaker volume is considerably lower than the bottom. 

Is this a known software issue, or has anyone else had this problem and been able to find a fix?

Thanks

[xSteveuk]

Hi
Try going settings
Sounds and vibration
Volume
And check setting Volumes

Also try clicking on the get help button on the samsung members page and run a diagnostic test speaker

[LittleGoldNugget]

Same issue here! Just had a call from Duane Reade Couldn't hear anything she said. The handsfree speaker works but you can't use that all the time - it's very bad. On my last galaxy you had the option to boost the sound but this is ridiculous!

[LittleGoldNugget]

Yeah checked all these already- no difference

[caitlynleckey]

Apparently some people have had success with it correcting itself when restarting but I have not had success myself 😞

[xSteveuk]

Try going
Apps
Phone
Phone storage
Clear cache And data
And see if helps solve the issue

[caitlynleckey]

I just tried that, however I can't find clear cache.

[Members_xH79QUw]

Having exact same problem started week or so ago, can't even hear the keypad dial tones, problem persists even using apps for WiFi calls, having to use the hands free speaker for every call, they can hear me but the sound from the "ear" speaker is so faint and distorted its useless. has to be a bug!!!!

[J3stephe]

I found an article that instructed me to remove the camera lens protector from the back of the phone. If you have a protector over the cameras, try removing it. It worked for me!

Apparently there's an air vent around the cameras that help emit the sound. Or something like that.