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Galaxy A50 random shutdown - Android 11

(Topic created on: 18-04-2021 03:43 PM)
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Irokooi
First Poster
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Hello, until the last upgrade of my phone (few days ago), it randomly shutdown (or crash, I don't know).

The only way to restart it is to use forced reboot (power key and volume - key pressed together several seconds).

I try a lot of thing to fix this, some reboot, I remove some applications.... Nothing seems to work.

Have you an idea to help me ?

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GoanGeek
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Do a wipe cache and see if it helps.

Also make sure all apps are updated both on galaxy store and play store.
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Irokooi
First Poster
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Hi, I try to do a wipe cache but I can't enter in wipe cache menu.

I shutdown the phone then I start with "power and volume +" but no menu appears to do a wipe cache. The phone just "start"....

 

 

 

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GoanGeek
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With the new phones they need to be plugged either to charger or PC.
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