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Galaxy A50 can't find Bluetooth wireless earbuds

(Topic created on: 19-03-2020 05:15 PM)
First Poster

I have a rather niche problem but I will appreciate if anyone can shed some light on this.


I've just purchased a pair of Sabbat E12 Ultra wireless earbuds and I've discovered that my Galaxy A50 can only pair with the right earbud. If the left earbud is in pairing mode, the phone just doesn't seem to detect it.


I've tried pairing the E12 Ultra on other devices (Note 9, iPhone 6, Galaxy S6) and the pairing works perfectly. No issues whatsoever. I've also tried pairing the earbuds to my dad's A50 and the problem replicates itself on his phone. So my guess is that the problem is with the A50 model itself. And yes, I have restarted my phone/factory reset the earbuds in my previous attempts to resolve the issue. No luck ☹️


Question is, is there any possible solution to this issue? What could cause the A50 to be "blind" to the left earbud?

Samsung Members Star ★★

That's weird regarding the incompatibility between them @tryingtopairbuds 


Have you spoken with the earphone manufacturer too ? They maybe able to help.


i.e send out a software update.


You can let Samsung know via a feedback using the Samsung Members App.


I wish you all the best with this situation.  





Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "