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Galaxy A5 taking blank photos

(Topic created on: 19-02-2020 05:22 PM)
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Marktw1
Apprentice
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My A5 is often taking photos which appear as grey blanks.

 

I save images to SD card and have formatted it but it still continues.

 

I am having the same issue with my Galaxy S7.

 

Any ideas please?

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2 REPLIES 2
AndrewL
Moderator
Moderator
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@Marktw1: Please can you confirm the current Android version of your A5 and S7? I assume you're on Android 8 for the S7, therefore please can you try opening the Gallery app > Tap the 3 dots in the top right > Settings > Sync with Samsung Cloud, and temporarily disable this feature to see if it helps. Can you also go to Apps > My Files > Images, to see if the pictures are showing in here without issue?
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Marktw1
Apprentice
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Thank you for your reply.

A5 is Android 7 and the S7 is Android 8.

I have tried your suggestions and the images cannot be seen.

 

Could it be an issue with SD card? Although it would seem strange and maybe unlikely for it to happen on both phones. They are both fitted with Sandisk SD cards.

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