Sluiten

What are you looking for?

annuleren
Resultaten voor 
Zoek in plaats daarvan naar 
Bedoelde u: 

Oorspronkelijke onderwerp:

Galaxy A32 charging port started smoking/burning

(Onderwerp aangemaakt op: 01-04-2024 02:39 PM)
3831 Weergaven
ambereth
First Poster
Opties

Hi everyone,

I'm unsure what to do in this current situation, which is why i'm posting my issue here. For the past few months I have been having issues with the charging port of my Samsung Galaxy A32 4G. It wasn't charging at times, I kept having to plug in the charger multiple times to get it to actually charge. I recently tried to clean the charging port, and this seemed to work as I was able to charge my phone without problems again.

I just tried to plug in my charger, and while it did start charging without too much of a hassle, I immediately heard a sizzling sort of noise. While it was dark in my room I did see some smoke coming from the port, and there was a heavy burning smell as well. I think it lasted 3 seconds, after that the sound stopped and I came into action. I immediately removed the charger and switched off my phone. The phone wasn't hot at all and seemed to be working fine, but I turned if off completely to be sure. The charger and cable are original Samsung products, when I started having trouble with charging my phone I even got a new charger hoping that would fix the problem.

I assume it's not safe anymore to charge or use the phone? I am really attached to my photo's and messages, and I would really like to transfer them to another device with the 20% battery that I have left. I don't have everything backed up unfortunately. I just don't know if it's safe to use the phone anymore. I bought the phone in the first few months of 2021, so unfortunately there's no warranty left. Which is also the reason why I never got the charging port fixed when it seemed necessary. Still, it's kinda insane that my phone nearly caught fire barely three years after using it...

Does anyone know if I can use the phone safely? The phone did not seem to get hot at all, it seemed to work fine after I took it off the charger. Would it be safe to even try and plug in the phone again (outside, in a controlled environment!), to see if it still charges? I really want to try and salvage some data and i'm afraid that last 20% of battery won't be enough to sort everything out...

Thanks in advance for your help!

0 Likes
2 Antwoorden
Mikeyyyy
Pathfinder
Opties
This means you broke your port cleaning it and the stuff you used to clean the port stayed in there, which causes the burn, you would have to replace your charging port, which shouldnt be to difficult to do yourself, but you can also let it repair at a repair shop, which shouldnt be to expensive.
0 Likes
Ajay-A
Community Manager
Opties

Hallo @ambereth,

 

Thank you for your message. It is best not to try charging it again. Can you make a back-up on the cloud (Samsung or Google). It is best that it will send in for repair but the phone will set to factory settings. See the link below to make make an appointment for a repair.

https://bit.ly/3J4HpwQ

 

With kind regards,

Ajay

Community Manager
0 Likes