01-06-2022 11:46 PM - last edited 01-06-2022 11:47 PM
Hi,
My sister recently bought a Galaxy A13 - I had checked for her it was a NFC enabled handset as she wanted to use Google Pay. However after setting up Google Pay she tried to use it in store & it wouldn't work.
Unfortunately she lives some distance from me therefore I have to help her troubleshoot via telephone. I am not sure what the issue is but when I have asked her to check in the phones settings there does not seem to be anything in reference to NFC (or contactless payments) & there is no NFC toggle in quick settings ??
I know she previously used a Samsung A10 and transferred data from that when she bought the A13 using smart switch, I'm not sure if that could have messed anything up anything with the A13's software or not.
I double checked to ensure the A13 4G does come with NFC and according to Samsung UK it does. The model number on box is SM-A135F
Any help or advice appreciated as other than restoring the handset to factory settings I am kinda stumped
Thanks
02-06-2022 12:19 AM
02-06-2022 11:08 AM
Hi, she bought it via eBay UK, 1 month old about a week ago.
The Service provider software version is:
SAOMC_SMA135F_OJM_LYS_12_0004 LYS/LYS,LYS/MID/LYS
Since you mentioned this, I looked into what this actually is & from what I have found the country code for this phone is United Arab Emirats ? Am I correct in this?
02-06-2022 11:57 AM
I have contact Samsung UK via twitter to confirm the country of origin of this handset & they have confirmed it's not intended for use within the UK. As such any UK warranty is also void.
As I bought this for her via my eBay using PayPal & my credit card I'll raise a return & refund with the seller / eBay directly.
Thanks for you help
02-06-2022 05:06 PM