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Original topic:

Fingerprint

(Topic created on: 14/12/20 23:31)
IamJai
Helping Hand
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Galaxy A Series
My Galaxy A20e has the Infinity V Display and the fingerprint sensor at the back 

For some reason when I got the One UI 2.0 update my fingerprint isnt really working 

Can anybody help me?
4 REPLIES 4
Adil7890
Explorer
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Galaxy A Series
The first thing I would do is remove the fingerprint and try and re-register the fingerprint. if that doesn't work i would give the phone a factory data reset (backup all data as it will be wiped) this should resolve any software issues. If after the reset it is still not resolved it may be a hardware issue and if you are in warranty you may be able to get a free of charge repair.
Adil7890
Explorer
Options
Galaxy A Series
To re-register the fingerprint navigate to setting then biometrics and security and then click fingerprints enter your pin and click 'fingerprint 1' then in the top right click remove then just add your fingerprint again
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IamJai
Helping Hand
Options
Galaxy A Series
ok
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IamJai
Helping Hand
Options
Galaxy A Series
I have tried bit I just use my pin and face I'd now
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