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Fingerprint Scanner issue on Samsung Galaxy A50

(Topic created on: 03-12-2019 04:14 PM)
1318 Views
Mike451
Explorer

‎03-12-2019 04:14 PM

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Fingerprint scanner is not working again after the update of software last month. I can no longer use the fingerprint sensor on my Samsung Galaxy A50 phone. Can someone please help me out with this problem. 

5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★

‎04-12-2019 05:22 AM

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Maybe try deleting your fingerprints and reset them back up @Mike451 

 

A Samsung Experience Store  / Samsung Service Centre can run a diagnostic test on the phone.

 

 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Mathew1905
First Poster

‎15-12-2019 06:31 PM

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In response to BandOfBrothers

I'm having exactly the same problem. Since the update it no longer works and I haven't been able to find a solution. 

0 Likes
TJM
Explorer

‎26-12-2019 09:46 AM

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Try switching to a different phone, that's the only fix lol
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Mathew1905
First Poster

‎26-12-2019 11:14 AM

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In response to TJM

My god, what an idea..

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MR94
First Poster

‎03-03-2020 06:48 AM

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I am facing the issue even now which started right after the update.

Will there be any fix soon?

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