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Fingerprint Scanner issue on Samsung Galaxy A50

(Topic created on: 03-12-2019 04:14 PM)
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Mike451
Explorer
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Fingerprint scanner is not working again after the update of software last month. I can no longer use the fingerprint sensor on my Samsung Galaxy A50 phone. Can someone please help me out with this problem. 

5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Maybe try deleting your fingerprints and reset them back up @Mike451 

 

A Samsung Experience Store  / Samsung Service Centre can run a diagnostic test on the phone.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Mathew1905
First Poster
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I'm having exactly the same problem. Since the update it no longer works and I haven't been able to find a solution. 

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TJM
Explorer
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Try switching to a different phone, that's the only fix lol
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Mathew1905
First Poster
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My god, what an idea..

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MR94
First Poster
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I am facing the issue even now which started right after the update.

Will there be any fix soon?

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