29-09-2023 10:03 AM in
Hello, I've come across a weird issue or perhaps a bug. It's affecting my mother's phone Galaxy A53 5G. Whenever she tries to call someone via Facebook Messenger app and the other party accepts the call, the main part of her screen is black with a rotating circle in the middle. The same happens when someone tries to call her and she accepts the call. Sometimes it gets fixed by restarting the OS, but often this doesn't help either. I've already tried all the general fixes that are possible, like clearing the cache, clearing the memory, reinstalling app, changing permissions etc. I also want to point out that there have been multiple system updates since and none of them seemed to fix the issue either. Any advice would be really appreciated. Thankx.