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EXT4(ext4_lookup:1789) Error

(Topic created on: 10-03-2023 05:51 PM)
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XXmiXX
Apprentice
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Hi, I can't open my phone and get this error window. How can I exit from this. Pls help

error_img.jpeg

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6 REPLIES 6
TessM
Mastermind
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Hi @XXmiXX ,

 

oh no, that doesn't seem right! Can you please share your phone model here so I can try to help? How long have you been having this issue for?

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XXmiXX
Apprentice
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First of all thanks for feedback.
I have been experiencing this problem for about 4 hours. The model of the phone is "Samsung Galaxy A03". 

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TessM
Mastermind
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Thanks for the quick response @XXmiXX . Have you installed anything from outside the phone Settings or the Google Play Store or Galaxy Store?

 

Is the message still displaying if you restart the phone? 

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XXmiXX
Apprentice
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No only whatsapp and normal calls. The phone was in a bag and when I took it out I was faced with this image. Yes the message still displaying.

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TessM
Mastermind
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If this is still there after a restart, the next step would be having this looked at by one of our engineers. If you are in the UK, you can arrange this from here: Book Your Repair with an Authorised Service Centre | Samsung UK

 

For other countries please select your country here, and then head to the Support section to arrange this: SAMSUNG | Samsung UK

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XXmiXX
Apprentice
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Roger that o7. Thanks for help =D