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Original topic:

Ever since last Google update my device is showing as uncertified

(Topic created on: 17-05-2023 03:14 PM)
dgjnfdhj
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I did the Google security update in March and it changed my Play Store status from device certified to uncertified. I was previously using contactless payment but it says my device is insecure. I have spoken to Google and Samsung, as well as submitting an error report on this app, but I've got nowhere. Has anyone had this issue?
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14 REPLIES 14
Fiona26
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Have you gone into settings > security and privacy > Updates. See if Google play system update needs updating. Make sure all apps are up to date and software.
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dgjnfdhj
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Yes, Google Play is up to date. So are all apps and system updates.
Fizaan
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Have you tried to reset the phone
dgjnfdhj
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As in factory reset? I draw the line at doing that. I did go into recovery mode to clear the system cache partition though.
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Fiona26
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https://eu.community.samsung.com/t5/galaxy-s21-series/device-is-not-play-protect-certified/td-p/5818...
A link that was posted on members. Same issue as you. Might be worth a read.
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Fizaan
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If factory reseting is not an option then you can try adding a new Google account and see if that will fix the issue
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dgjnfdhj
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Thanks for sharing.

I have a feeling I might have been miss-sold my phone. It was sold as a UK edition on Amazon but reading the reviews, a few people have logged the same issues with contactless payment. Do you know where I can check my IMEI to see country of origin?
Fiona26
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dgjnfdhj
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They're charging for that service, 2.99 dollars. I have a dual SIM phone so that 6 dollars, which is a bit of a cheek. Do you know of any other websites? Thanks so much
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