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Original topic:

Earbuds Problem On Video Calls - Galaxy A52 5G

(Topic created on: 13/04/21 09:13)
ZTD
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Galaxy A Series

Hi, This is my first android experience and there is something that really annoying me, can you help please.

My earbuds first generation connected to my mobile and I can listen to Spotify or YouTube and do the normal calls.

But when doing a video calls on any application (WhatsApp, Zoom, ToTok..etc), the voice will come out from speakers.

I tried the following to fix it till now and nothing worked:

1- checking settings. and resetting network settings, updating everything and updating earbuds as well

2- clear cache/data 

3- reset to factory settings, for the mobile and the buds

4- I tried to use my earbuds on other mobiles it works perfectly

5- I tried to use other earbuds on this mobile, it worked better that my galaxy but voice will be like electro-voice sometime

6- tried to connect using wearable or without.

7- I tried to turn off A2DP from developer menu

8- please don't give solution as "recharge earbuds for 10 min minimum" 

9- CS are not there for me, I hope we will fix this in this community :smiling-face:

 

 

 

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5 REPLIES 5
CarlH
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Galaxy A Series

Hi @ZTD. Are you using the Galaxy Buds or Gear IconX? 

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ZTD
Explorer
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Galaxy A Series

Hi @CarlH , I'm using Galaxy Buds first generation.

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ZTD
Explorer
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Galaxy A Series

Update: I tried the same Galaxy buds on Galaxy S10 mobile and it did the same on WhatsApp video call, the voice came from speakers. 

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ZTD
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Galaxy A Series

Update 2, I tried with Galaxy S10 and different galaxy buds, it had the same issue. I contacted WhatsApp they request to contact the mobile manufacturer!!! 

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CarlH
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Galaxy A Series

Apologies if you've already tried this, but are there any settings in the apps themselves that need to be changed? 

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