15-09-2023 05:32 PM - last edited 15-09-2023 05:34 PM
Hi, I have a Samsung Galaxy A53 5G. I've tried multiple methods of connecting earphones via the USB-C port, but all attempts have proven to be futile. Yes the plug in does make a little click sound so the port is not damaged. Sound continues to be played through the phone speakers, I've tried following youtube video guides, researching online. Nothing has helped. The model name is: SM-A536B/DS, serial number: RZCTA1VFGDY, software version is 5.1, Android version is 13. The earphones are these: https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100...
I request an urgent advice or tip or anything, because I am utterly hopeless. Thank you.
15-09-2023 05:53 PM in
@Members_0WZgBMt: Have you tried connecting the headphones to another compatible device to see if they work as expected? This will help to determine if the issue lies with the A53 5G, or the headphones themselves. In the meantime, please take a look at the link below where you will find further troubleshooting steps.
15-09-2023 06:31 PM in
16-09-2023 12:27 PM in