Does anyone know why my videos are corrupt?

[AvGeekXWBTimelapses]

I have a Galaxy A10 and my recorded videos are just randomly popping up with a grey background and an exclamation mark in the middle. This has happened many times and I may just quit using this device. Please reply

[TessM]

Hey @AvGeekXWBTimelapses ,

do you have your SD card select as the default camera location? Are you able to try this in a different device to see if you are able to access the files/videos? 

[AvGeekXWBTimelapses]

No, @TessM, I have the default camera/screen recording setting to the internal storage, and the files do not play other devices. I have tried switching to SD and using community tricks, all to no avail. If I use third party apps, they want me t o pay for a not recovered video, MP4Fix only recovers 4 seconds while the video itself is 1 GB and about 50 min. Thank you,
AvGeekXWB Timelapses

[Uzoma]

try to clear data for camera, go in safe mode or going in the recovery mode and clear cache partition

[AvGeekXWBTimelapses]

How do you go into recovery mode?

[JAMES4578]

Hi @AvGeekXWBTimelapses      If have not already   entered recovery mode and cleared cache partition:

• Power off your Samsung Galaxy A10, by holding the power button.
• Hold down the Volume Up + Power Button.
• Release both Buttons when  Samsung Logo or Android Logo appears.
• Will now See Recovery Mode
• Use volume buttons to move and power button to select any option.

[AndrewL]

@AvGeekXWBTimelapses: If you have a Samsung Cloud backup, try opening the Gallery app > Tap the 3 dots in the top right > Settings > Sync With Samsung Cloud, and disable this option temporarily to see if the video files show up again in your Gallery. Also, if you go to Apps > Samsung (folder) > My Files > Videos, are the files intact in this location? 

[AvGeekXWBTimelapses]

Hi AndrewL, my files are shown as severely damaged by an unknown cause of many forms of recovery media. My files are not intact in My Files, but I have not possessed a Samsung cloud account. Sorry for the inconvenience. Thanks

[AvGeekXWBTimelapses]

Hi JAMES4578, I have successfully entered recovery mode, but I was unsure of which option I should choose. To be on the safe side, I performed a regular system reboot, please give me advice on what to do next. Thanks

[JAMES4578]

HI @AvGeekXWBTimelapses Assuming issue not sorted I would suggest you enter Recovery Mode again and now press volume down key until wipe cache partition. is highlighted.  when this is complete  Reboot system now  should be highlighted.