Device not supported

[markyboy53]

Hi my original USB charger stopped working so bought a fast charge cable , but it don't fast charge anymore. Also have USB not supported on my phone constantly.  I've cleaned the port , I've restarted with cable in etc etc and still no joy. It's an a71 and it's about a year old. Any advice?

[BandOfBrothers]

A Samsung Experience Store  / Samsung Service Centre can take a look at your phone @markyboy53 

[Manageddon]

Have you tried another cable incase the new cable is faulty.

[markyboy53]

Yes I have. The USB not supported is on all the time but still charges with new cable

[Ventor]

@markyboy53 ,Hello, try to reset the settings of the USB port of your phone. To do this, go to Applications and click on the area marked in the screenshot. Activate "Show system applications" and accept. Find the USB settings app and in storage, delete the cache and data. Restart the device and check.

[hannah33369]

Maybe you're using cheap cables. Buy a Samsung original cable

[Samsuckspleasedie]

This is happening because samsung released an update that makes it so most non samsung chargers wont work anymore because they want to rip their customers off. If you try customer support they will waste your time and money until you get fed up and give up. The soloution is to give them what they want and only buy charging equipment from samsung. Or go buy another brand of phone from a company that isnt run by scumbags

[beyondajoke]

What if I'm haven same issue but it is a new Samsung charger an cable

[Bee6]

This actually worked for me. Thanks!! 

[Jand8]

I have the same issue. New fast charger. Phone won't recognise it or any other device. "USB not supported".
Tried deleting cashe as above- no luck.