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Original topic:

Device not supported

(Topic created on: 30-10-2021 10:34 PM)
markyboy53
First Poster
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Galaxy A Series
Hi my original USB charger stopped working so bought a fast charge cable , but it don't fast charge anymore. Also have USB not supported on my phone constantly.  I've cleaned the port , I've restarted with cable in etc etc and still no joy. It's an a71 and it's about a year old. Any advice?
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5 REPLIES 5
BandOfBrothers
Samsung Maker ★★
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Galaxy A Series

A Samsung Experience Store  / Samsung Service Centre can take a look at your phone @markyboy53 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Manageddon
First Poster
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Galaxy A Series
Have you tried another cable incase the new cable is faulty.
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markyboy53
First Poster
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Galaxy A Series
Yes I have. The USB not supported is on all the time but still charges with new cable
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Ventor
Samsung Maker ★
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Galaxy A Series

@markyboy53 ,Hello, try to reset the settings of the USB port of your phone. To do this, go to Applications and click on the area marked in the screenshot. Activate "Show system applications" and accept. Find the USB settings app and in storage, delete the cache and data. Restart the device and check.

apps sistema ingles.jpeg

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hannah33369
Explorer
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Galaxy A Series
Maybe you're using cheap cables. Buy a Samsung original cable
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