I purchased an A51 from Three Ireland and attempted to claim the headphones(a-series-akg-y500) however, when I get to the Claim section in the app I get and error that reads:
"Can't participate in this event. Check event details for eligibility. (BNF.403.111)". There are no further details or links.
I do not get as far as submitting purchase evidence.
Solved! Go to Solution.
@Members_Hg4ZXL8: Did you purchase your Galaxy A51 after the 05.08.2020? If so, and if you're having trouble claiming via the Members app, then please try proceeding with the claim via the link below.
Hi AndrewL. Thanks for the reply. I purchased it in the last week, so, will use the link you posted.