22-04-2020 09:24 AM
When I try to take a screenshot on my Galaxy A50 with the android 10 update, it no longer works.
If you use volume down and power button you will get to the power screen where you get the message that you need to use power and volume up for a screenshot, but that does not work. Nothing just happens, no error message or anything. Is this a bug in Android 10? Is there a solution for this?
I read on the internet that the android 10 update has been discontinued because of bugs.
Solved! Go to Solution.
05-06-2020 08:50 AM
Hi Mary, mine doesn't work by holding any buttons, it stopped working after the last update but I can take screen shots by using palm swipe which you can activate in the settings.
05-06-2020 10:07 AM
09-06-2020 02:59 PM
Just Press Volume Down & Power button momentarily ( just for 1 sec or less ) then release ... screenshot will be taken.
Don't hold the Volume Down & Power button it is not working anymore ... just press and release.
06-07-2020 10:20 PM
I was having same issue. You have to press the volume down and power key very shortly and then release it. I hope this solves your problem
Thanks
07-07-2020 12:17 AM
12-10-2020 12:22 PM
Was panicking, thinking I would have to reset my phone!!!! Thank you!!! I didn't know you didn't have to long press the Volume Down and Power buttons anymore!!!!
12-01-2021 01:56 PM - last edited 12-01-2021 01:56 PM
Hi.For me it works pressing shortly at the same time the volume down and power button ,but palm swipe doesn't work,although it's activated in settings.It's annoying.Maybe they should remove this,because it doesn't work properly.
13-01-2021 11:29 AM
01-02-2021 09:04 AM
Thanks Nathan for that last part especially. I'm used to holding it for as long as I want (and as a result I do hold it for long). I'm coming from a Motorola stock android device where I hold it for long enough until I see confirmation on screen that the screenshot has been clicked. Did the same here and didn't seem like it was working, until I came across your comment.
29-03-2021 02:55 PM