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Original topic:

Cant connect gear 2 neo to a52s

(Topic created on: 12-10-2021 01:07 PM)
Rajquries
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Galaxy A Series
I m not able to connect  my old gear 2 neo watch to a52s model. 
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Josh_S
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Galaxy A Series

Hey , hope you're having a great day!

I haven't got a screenshot of the message to hand, but towards the end of last year/beginning of this year, there was a notification sent out to Galaxy Wearable users that mentioned "The existing service quality of older Samsung Gear wearables cannot be guaranteed and ensured through app updates alone... Therefore, older Samsung Gear wearables can no longer be used in conjunction with new Samsung smartphones (from the year of publication 2021)."

The list of watches in this notification did include the Gear 2 Neo, so I suspect the trouble you're having connecting to your A52s is due to compatibility. 

Sorry to be the bearer of bad news. ☹️

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Josh_S
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Moderator
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Galaxy A Series

Hey , hope you're having a great day!

I haven't got a screenshot of the message to hand, but towards the end of last year/beginning of this year, there was a notification sent out to Galaxy Wearable users that mentioned "The existing service quality of older Samsung Gear wearables cannot be guaranteed and ensured through app updates alone... Therefore, older Samsung Gear wearables can no longer be used in conjunction with new Samsung smartphones (from the year of publication 2021)."

The list of watches in this notification did include the Gear 2 Neo, so I suspect the trouble you're having connecting to your A52s is due to compatibility. 

Sorry to be the bearer of bad news. ☹️

View solution in context

Rajquries
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Galaxy A Series
Thanks Josh, it just saying unable to install. Contact us.

But if support has discontinued then it make sense why it's not pairing😔
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