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Cannot backup using findmyphone.samsung.com

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I've changed password on the phone today, but cannot login with the new password. I think I mistyped something during password change (it's A7 2018, front-glass was replaced and typing became inaccurate after that). I couldn't unlock the phone from findmyphone website, it gives an error: ' Remote unlock is off.'

 

Now, I wanted to backup my phone before resetting and backup process on findmyphone.samsung.com requires two-step verification enabled.

I've enabled 2-step verification, but when click on backup icon, I still get the following message:

For your security, two-step verification is required for backing up your phone. 
You can set it up at https://account.samsung.com/membership/guide/2step/.

Is there any workaround for this issue?

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Moderator
Moderator

Hey @Rust1 ,

 

that is fine, you can reach our Samsung Account Team by filling this form: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do so they can remove this for you. 

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1 REPLY 1
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Moderator
Moderator

Hey @Rust1 ,

 

that is fine, you can reach our Samsung Account Team by filling this form: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do so they can remove this for you. 

View solution in original post

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