camera

WBENSTOCK · ‎09-09-2023

Hi there my Samsung a34 5g has been in a official Samsung case never dropped and fully protected yet my camera lens appear so mucky and dirty under light ...

Anyone else have this

BandOfBrothers · ‎10-09-2023

It is possible that dust etc can make it's way into the phone @WBENSTOCK even though the phone is ip67 dust and water resistant.

Does this affect the photo's you take ?

A Samsung Service Centre can take a look.

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

WBENSTOCK · ‎10-09-2023

photos are fine just the camera lens looks dirty

AndrewL · ‎10-09-2023

@WBENSTOCK: Have you tried cleaning the camera lens with a soft, lint free, microfibre cloth, such as a camera lens cleaning cloth, to see if this helps? For further guidance, please refer to the link below.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clean-my-galaxy-phone/#:~:text=If%20neces....