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Original topic:

back up data

(Topic created on: a month ago)
frog28
Journeyman
Options
Galaxy A Series

I'm locked out of my phone and the advice has been to restore factory settings. I want to back up my photos etc before doing this, but it is made difficult as I cant get into my phone.

I saw there was an option on "Find my phone"to back up but It isnt on my home screen. 

Can anyone help me how to do this?

4 REPLIES 4
pete007
Troubleshooter
Options
Galaxy A Series
Do you have a Google account ?? As pictures are normally backed up with Google pictures.
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frog28
Journeyman
Options
Galaxy A Series

how do I access that? I also need my contacts, whatsapp messages etc etc

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pete007
Troubleshooter
Options
Galaxy A Series
Sign into Google chrome and click the 9 dots in the right hand top corner
frog28
Journeyman
Options
Galaxy A Series

thanks. one less thing to worry about

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