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Android 13 one ui 5 lags

(Argomento creato il giorno: 18-12-2022 11:08 PM)
1853 Visualizzazioni
-cri-
Apprentice
Opzioni
I just updated my galaxy A51 to the newest android and one ui and now is impossible to use, it always lags, to open an app it takes more than 1 minute, its impossible to take videos now beacause of the lag, and the touch has an incredible delay, restarting makes it even worse. i tried deleting some apps and files but nothing changed and im really freaking out beacause i cant do anything in short times or without expierincing some serious lags. what should i do?


3 Risposte
ManBlues
Maestro
Opzioni
if you don't want to reset it try a wipe cache partition if that doesn't work you just have to try with a hard rest of your galaxy, save the data such as photos and videos without saving the apps ... after which you format it to the factory settings in way to cleanly reinstall android 13, on your device ... please ... if it doesn't work, I suggest you take it to Samsung assistance.Let me know😉
-cri-
Apprentice
Opzioni
thanks for the advice
0 Likes
Veronica_F
Expert
Opzioni

Hi -cri-, welcome back to the Samsung Community for Italy!

I think these issues are caused by software conflicts that are not related to the update: it often happens that temporary data gets corrupted, causing system instability.

As recommended by Manblues, you can try to do a "Wipe Cache Partition". Follow these steps:

  • Turn off the phone
  •  Connect your phone to PC with USB cable
  • Press and hold the Power and Volume+ keys
  •  As soon as Samsung appears, release the Power key
  • When the blue screen appears, release the key
  • A screen with several items will appear: here it will be necessary to move between the various items using the volume keys until the writing "Wipe cache partition" is highlighted in blue
  • Confirm with the Power key
  • Move to "Yes"
  • Confirm with the Power key
  • Position yourself on "Reboot system now"
  • Confirm with the Power key and wait for the restart


Test the phone and let us know if you notice any improvement after the restart. We remain at your disposal.

Have a nice day!

 

Veronica
Samsung Community Expert