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Original topic:

Android 12

(Topic created on: 01-08-2022 04:20 AM)
rabscottish
Apprentice
Options
Galaxy A Series
2 phones purchased within days of each other both on the same network 1 got android 12 the other is still android 11 has anyone any idea?

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4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
Options
Galaxy A Series

Possibly because updates are sent out in waves as not to crash the Samsung Servers @rabscottish 

And updates are sent out in connection to the phone's serial and build number which is unique to each individual phone.

I'm sure your phone will receive the update soon.

You could also try Samsung Smartswitch.

I wish you all the best.  :smiling-face: 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

rabscottish
Apprentice
Options
Galaxy A Series
Thank you for that, I'll keep trying.
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AndrewL
Moderator
Moderator
Options
Galaxy A Series

@rabscottish: Further to the above, if you wanted to attempt an update via Smart Switch on your home computer then, to begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your phone using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

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qwerty13
First Poster
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Galaxy A Series

The updates roll out in batches, one of your devices has probably not recieved it in its batch yet

 

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