11-04-2020 11:56 AM in
I'm using a samsung A40.The last update i received was a january security patch, which i received on feb 12th. Android 10 was officially released in most eu markets on march 16th. Since then, I'm checking for the update notification. When i contacted the customer care, they told me i would receive the update in april. And now the samsung members android 10 notice has been updated saying A40 has been updated to android 10 in march. I'm using a latvian set. The csc code is SEB(baltics). How can they publish that update has been delivered in the members app, without updating all of the devices?
09-06-2020 05:39 AM in
I bought mine from Germany and I'm using it in Belgium with Belgian Simcard. still, I haven't received android 10. any idea?
The possible issue @Reza213 is that the phone was released to be used in Germany.
This phone has now been imported to Belgium which from past posts and experience can have a detrimental effect on updates. i.e slower or in some cases non existent.
This is known as a grey import.
Your reliant on the updates being pushed out by the country of origin and them getting to your phone.
You could try Samsung Smartswitch.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
09-06-2020 08:56 AM in
Check whether your Belgian network has released the update. Probably the update maynot be released in your region. Maybe the update has already been released and it will be in a phased rollout. I hope you can issue the problem soon.
Stay home, stay safe.
28-05-2022 11:09 AM in
I should have thought so...
My wife has an A10 and she has Android 11 already. She also started with Android 9.
So it confuses me why one phone updates just like that, and the other doesn't.