A71 stuck on galaxy welcome screen

[Kate23]

My phone, less than 2 weeks old, had a system update tonigt. The update downloaded fine, but its been stuck on this screen for 3 hours now. I cant reboot or do anything with it! Help! 

[BandOfBrothers · Accepted solution]

Hi @Kate23 

Can you let the battery die so the phone auto turns Off and then charge it.

The alternative is  to do a soft reboot.

Something similar to holding down the power button and the volume down button for around 7 seconds. Then let go of the buttons once you feel the device vibrate and see the Samsung Galaxy logo on the screen. Your phone should then reboot.

Or in the extreme a hard reset but this would delete your information from the phone.

》hardreset.info/devices/samsung/samsung-galaxy-a71. 

🌈 Stay Safe  🌈 

[Kate23]

Thank you! The soft reboot worked, after years of having a Samsung, I briefly went to the other side, back to Samsung now ... but had entirely forgotten about the soft reboot! Many thanks!

[BandOfBrothers]

You're very welcome @Kate23 

I'm glad the suggestion worked for you.

🌈 Stay Safe  🌈 

[Ayda827]

If that was left on for 3 hours you mosr like will have some screen burn, you will need to get that repaired.

[A71 stuck on logo]

I have the same issue, but I am using the phone from last 1 and half years, due to this I will lost everything on my phone, worst experience due to Samsung updates, I was solution from Samsung, I visited Samsung service center they said you lost your hardware and you need to change motherboard, this not completely unacceptable,