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Original topic:

A71 Speaker Problem

(Topic created on: 05-12-2020 04:25 PM)
AndyTaylor1964
First Poster
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Galaxy A Series
Hi, I have a Samsung A71 which I got on the 2nd of June this year, so still in warranty.
When I am listening to videos, either through Facebook, YouTube or twitter (any service tbh), I sometimes get a crackling noise coming from the speaker, then the sound goes very feint, then sometimes goes off completely. If I tap the back of the phone on the bottom right hand corner, this sometimes rectifies the problem.
The phone has been wiped and sent back to Samsung three times now, with them not finding a fault. Finally a WeFix appointment was made, and the speaker and charging point were replaced, however, the original problem still persists.
Anybody any advice or thoughts on this please?
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5 REPLIES 5
Aklima
Troubleshooter
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Galaxy A Series
Hi,
maybe ur phone faulty. please try on a different phone to see.
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AndyTaylor1964
First Poster
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Galaxy A Series
I've done that already, and it is a fault on my phone.
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Aklima
Troubleshooter
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Galaxy A Series
Hi,
if you have warranty on ur phone you need to have it replaced.
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AndyTaylor1964
First Poster
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Galaxy A Series
yes, it is still under warranty. They have already replaced the speaker under warranty. I just came on to this forum to see if it was a known/common problem.
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Aklima
Troubleshooter
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Galaxy A Series
Hi,
I was talking about ur phone warranty.
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