My phone is doing the exact same thing and it's only 7 months old It just freezes shuts off then restarts itself constantly. Have tried factory resetting the phone or resetting to default settings? it sometimes works but didn't for me. And I can't find out what the problem is
Hey thanks for your reply. Mine started doing it this morning and I got it September last year. I've had this before in phones I've had a long time but not relatively new! I was thinking about factory reset?
If it continues I'll try it. So you complained to Samsung and what was the result? let me guess they told you to reset then recontact. I didn't get provider insurance on my phone, I wish I did now. I've sent handsets off to manufacturer before for repair. I've only had this problem with phones at the end of their life effectively, when the battery is gone.