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Original topic:

A54 case cover

(Topic created on: 30-11-2023 10:46 PM)
333 Views
suzy86
Journeyman
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Hi,

I brought a Haze grip case in the Samsung store in July and dropped it on the table today. The corner is broken so I had to sellotape it together to hold the phone in. Will this be covered under the warranty? 

Any recommendations on a studies cover? 
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4 REPLIES 4
Fiona26
Samsung Members Star ★★
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I know I read somewhere that only The warranty applies on the electronic products. But they offer cooling off period for 28 days for accessories. But I can't say for definite. Maybe best to contact samsung customer services to ask.
suzy86
Journeyman
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Hanks Fiona. I think legally it didnt do what its suppose to do. I'll go to the shop tomorrow. I expected more for the price.
BandOfBrothers
Samsung Members Star ★★
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Do check with Samsung however I think the case isn't covered for accidental damage. 

https://www.samsung.com/uk/support/warranty/ shows what Samsung apply warranties to. However they may offer a goodwill gesture if you ask. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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suzy86
Journeyman
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No luck or compassion from the staff at the Samsung shop in King's Cross. They make out that it served its purpose as protected my phone after one fall. I wasn't happy as it's a lot to pay and should have lasted a lot longer. The case should last for several drops otherwise its pointless buying it
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