Samsung offer a doorstep repair service, which is a great option for vulnerable customers like myself, however I have found out today after multiple phone calls and promises that they don't repair the flagship A53 5G, and even if you get it escalated to superiors they won't help instead they try to send you to a store which is miles away or to send it away for potentially weeks which if your phone is a safety feature in your life is impractical, their argument being that not being able to send your phone away is our choice, which although true potentially puts venerable customers at risk.
I've been a loyal samsung customer for meany years and am feeling very let down especially as I brought this as soon as it came out and the issues started at around 35 days old I've been trying to get this sorted out since May and can't see how they can say both on the phone and internet that they offer a service only to leave my high and dry waiting for contact from the repairers that will never happen, to continually leave a vulnerable customer with out a working phone is to my mind wrong in every way, and a real let down from a company that I've trusted and been loyal to, is a working replacement withing 6 months really to much to ask.