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A52 updated yesterday and now fingerprint sensor not working

(Topic created on: 20-07-2022 08:25 AM)
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elderly_punk
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I updated my phone yesterday and now I can't access anything that uses the fingerprint sensor.

 

On trying to access the fingerprints part in Settings I get 'fingerprint sesnor not working, if this keeps happening restart your phone'.  restarting it doesn't work.  

When I've tried to log into banking, the sensor bit that you put your thumb doesn't show and I now can't access any banking on my phone.  Anyone else had this issue after updating?

last update was 19th july. 

This is a massive ballache so any fixes appreciated.

 

17 REPLIES 17
GoanGeek
Samsung Members Star ★
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You could try a 'wipe cache and 'repair apps' both in same menu.

Check YouTube how to go about it.

Also after a software update check both Samsung and Google play for updates to apps.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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elderly_punk
Apprentice
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Cheers, I'll have a look
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elderly_punk
Apprentice
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did both, still not working I'm afraid.  I can't even delete the fingerprint profile as the 'sensor not working' box pops up everytime I try and change anything.  wish I hadn't updated it now.  *****

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Members_o2CpOYk
First Poster
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Another elderly punk and same prob, doing my head in

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agb1
First Poster
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Yes, same thing with me
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AvoidantWorryer
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Hello, just wondering if your issue has been fixed. I have held up applying the update because I worry about issues like yours.

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Members_TRTAhno
First Poster
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do you have a leathercase with magnet to hold the phone in place. i have and when i take out the phone it works with fingerprint sensor....-

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elderly_punk
Apprentice
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Oohhhh....let me check.....
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elderly_punk
Apprentice
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Didn't work.
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