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Original topic:

A52 5G Muffled, Interupted Sound at the other end while on a call

(Topic created on: 24-05-2021 04:51 PM)
alexprivacy
Explorer
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Galaxy A Series

Hi all,

I have recently bought a Galaxy A52 5G Smartphone and have been told by people that they cannot hear me very well especially while on a video call (Zoom, Whatsapp, etc). My voice sounds muffled, underwatter, like in a barrell and crackly, interrupted... 

 

Anyone has experience the same, and if the a hardware software solution?

75 REPLIES 75
alexprivacy
Explorer
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Galaxy A Series
Why not. One thing is for sure. Only Iphone from now on.
me_sanjay
Journeyman
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Galaxy A Series

I got my issue resolved after May software update. But just before the update I have reset the setting in General management>Reset>Reset all settings.

So, i think any one of this worked for me.

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Chinmay D
Journeyman
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Galaxy A Series

I had similar issue on A52 (non 5G variant)

Issue is resovled I guess.  Security patch level: 1 May 2021 

Version : A525FXXU2AUE1

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me_sanjay
Journeyman
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Galaxy A Series

Yes , I already replied earlier that issue got resolved after May update. But found new issue. Power saving mode automatically Turing ON at below 70% battery level. Earlier it was never auto turned ON. Also if I manually turned it off it gets on after some time. Ideally it should turn on below 30% and should be off if done manually.

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me_sanjay
Journeyman
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Galaxy A Series

Anyone else facing the issue power saving mode automatically turn ON below 70% battery level ?

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alexprivacy
Explorer
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Galaxy A Series
I havent noticed, I will keep an eye on it
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Saeid2121
First Poster
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Galaxy A Series

When I use video call to someone on WhatsApp or any other social media ,the receiver can't hear my voice well, the voice is very and noisy and blurry , what should I do, I think I must return it

alexprivacy
Explorer
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Galaxy A Series
Did you get the security patch update for May?
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Saeid2121
First Poster
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Galaxy A Series

Not yet. Just do software update?

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Nehalorn
First Poster
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Galaxy A Series
I am having the same issues with my galaxy a72. Have had my phone replaced and have the latest updates installed. Really like the phone and would appreciate if someone could help as I am not too keen on returning for a refund. The issue is with the muffled crackling sound when on WhatsApp video calls or loudspeaker
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