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Original topic:

A51 Bluetooth issues

(Topic created on: 21/02/20 12:36)
YousefOmar
Apprentice
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Galaxy A Series

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

 

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

 

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

 

Thanks,

Yosuef

405 REPLIES 405
tosch350
Explorer
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Galaxy A Series

In the german samsung community a moderator from samsung wrote that they can reproduce the issue and that they are working on a fix.

But they can't say when it will be available.

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beta1b
Explorer
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Galaxy A Series
A51 will get quater yearly updates.

I think they maybe will release the fix in summer 2020.
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doland
Apprentice
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Galaxy A Series

in case, they can fix it until that...

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Martin100
Apprentice
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Galaxy A Series

UK customer here with the same Bluetooth issues as everyone else. Have the faulty ASL6  build. Samsung we need a fix!

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BrokenSky
First Poster
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Galaxy A Series

Also UK customer. After years of trying to decide whether to upgrade my old Samsung I finally decided a week ago to get the galaxy a51 and have been having this issue. I thought it was the headphones which are less than 9 months old but thought I'd look into it more before buying new ones. I'm really disappointed I wasted money on a new phone that I primarily use with my Bluetooth headphones, but hey at least I didn't waste more money on new ones! 

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YousefOmar
Apprentice
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Galaxy A Series

The latest update should resolve the issue.

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beta1b
Explorer
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Galaxy A Series
The question is WHEN?
Chinmay
Observer
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Galaxy A Series

I m using a51 but having bluetooth issue. Same as mentioned by others.......

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Iansd
Observer
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Galaxy A Series

Hi, I am having problems with the bluetooth on my A51 , it keeps cutting out for a split second on a regular basis.

Any ideas please?

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Iansd
Observer
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Galaxy A Series
I Yousef, I've read your solution on the issue of stuttering bluetooth. Please could you tell me how I would be able to obtain the update and install it .cheers
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