I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.
** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.
** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days.
** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs.
I have gone to the MTA Sams customer service in Istanbul turkey. following day, they said there is no problem with the Bluetooth. Then, we have checked a blueBluet device of them and see connection problems. Still they don't want to accept there is a problem. this is shameful for the Samsung.
I have the same issue with A51 I test my headset with multiple devices and it works fine ,but with my A51 its keep disconnecting. I hope it's not hardware related issue .
Contacted Samsung Support and their help desk robots gave me the usual diagnostic steps. Clear the cache, reset network settings, etc... If anyone from Samsung is reading this, please take note and ask your developers to fix this buggy phone. Thanks!
Samsung if your listening !!! Get off your *****!! and Fix this BLUETOOTH PROBLEM I left Nokia to go back Samsung because of Nokia issues now this WTF!!!