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A50 Screen bug

(Topic created on: 30-09-2019 12:25 AM)
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SammyUser101
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Sometimes when I leave on my A50 on flat surface lock screen is randomly turning on, this is happening after latest update

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BandOfBrothers
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Can you try a soft reboot by turning the phone Off and On @SammyUser101 

 

If this continues then the next steps I would take would be.....

 

1. Clear the phones system files cache by turning the phone Off and then from a set series of button presses go into the phones system files and clear the cache. No personal info is lost.

 

2. Put the phone in Safe Mode which disables any downloaded apps and leaves the stock ones working and then see what happens.

 

3. Back up , remove any relevant Sd card and Factory reset.

 

4. See a diagnostic via a Samsung Experience Store or Samsung Service Centre.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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