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Original topic:

A50 is automatically jumping to the home screen

(Topic created on: 19-06-2020 02:30 PM)
Cc18
First Poster
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Galaxy A Series

When I am using some apps (mainly games), the screen will randomly jump to the homescreen. Is there a solution to stopping this from happening?

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1 REPLY 1
ChrisM
Moderator
Moderator
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Galaxy A Series

Hi @Cc18 

 

Is the software on your phone up to date? Go to Settings > Software update > Download and install. Also, let's try a soft reset on the phone. This will end all processes and give the phone a fresh start. Press and hold the Volume Down and Power keys at the same time until the phone switches off and back on again.

 

Let us know how you get on!

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