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Original topic:

A50 Audio/Sound replay goes off, minutes after screen lock

(Topic created on: 12-01-2020 11:08 PM)
Carlmano
First Poster
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Galaxy A Series

New phone. From 3 days ago. Each time I try to listen to voice mail messages on WhatsApp or Viber or play music on Sound Cloud app, the sound stop 1 or 2 minutes from the time the lock (black) screen turned on.

 

Contacted WhatsApp and other apps. Said..it is a phone not app issue. Also check if any app sleep function is on and turn it off.

 

I did every suggestion and solution mentioned on web. Nothing works! What's wrong with this phone. I been loyal Samsung phone user for many years. But this issue is so frustrating, I don't think I'll buy anything from this manufacturer again.

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2 REPLIES 2
DannyT
Moderator
Moderator
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Galaxy A Series
Hey, @Carlmano.

I'm not 100% certain what you mean by this one. Do you mean when you lock your phone the sound goes off for two minutes? Or do you mean the sound keeps playing for two minutes?

Are you using a headset or headphones? Does this happen for all messages you listen to?

Welcome to the Community!

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Trentina
First Poster
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Galaxy A Series

Hola! Me pasa lo mismo y no puedo solucionarlo aun. Encontraron la solución?

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